Frequently Asked Questions (FAQs)

WHAT’S SO AMAZING ABOUT SOLIS SUNGLASSES?
Our sunglasses are skilfully manufactured by hand using bamboo from China.
Fresh and contemporary, durable and eco-friendly.
But don’t just take our word for it – try them out and see for yourself!


- - SHIPPING - -

When will my order be shipped?
We aim to ship items within 24 hours of an order being placed (1 working day) to make sure that you receive your bamboo sunglasses as soon as possible.

How long will it take to receive my wooden sunglasses?
There is an estimated delivery time of 3-5 working days. Some things are just worth waiting for!

What shipping couriers do you use?
We use myHermes for an efficient and affordable delivery service.

How can I track my order?
We will be setting up delivery tracking very soon! But in the meantime, for any questions about the status of your order, please email us at: customerservice@solisstore.com

What are the shipping rates?
We offer free UK delivery! International shipping rates vary, but you will be made aware of any additional costs at checkout.

Where do you deliver?
We ship to places all over the world! Delivery is currently available to the following countries:

  •      United Kingdom (UK)
  •      Belgium (BE)
  •      Denmark (DK)
  •      France (FR)
  •      Germany (DE)
  •      Ireland (IE)
  •      Netherlands (NL)
  •      Norway (NO)
  •      Portugal (PT)
  •      Spain (ES)
  •      Sweden (SE)

If your country is not listed, please email us and we’ll try to get it added: customerservice@solisstore.com

What are the shipping rates / times for international orders?
There are different couriers for each country and delivery costs / times can vary. You will be made aware of any additional costs and our delivery locations at the checkout.



- - PAYMENT - -

What are my payment options?

We accept PayPal, Visa, Visa Electron, MasterCard, Maestro and American Express.

How safe is it to order online?
We use the safest payment processing services on the web. Payments are made securely through PayPal or Shopify Payments.

How do I use my discount code?
On the first page at checkout – ‘Customer Information’ – there is a box on the right-hand side of the screen which says ‘Discount’. Click in the box to enter your discount code and then click ‘Apply’. Your total amount will be updated to reflect the discount. Please contact us at customerservice@solisstore.com with any problems.



- - ORDERING - -


Where can I buy Solis products?
You can buy our bamboo and other wooden sunglasses directly through the Solis site - https://solisstore.com/ They are also available to purchase on Ebay and Etsy.

 


- - RETURNS AND EXCHANGES - -


How do I return an item / receive a refund?
We offer a standard 1 year warranty for free returns or replacements. So if for any reason you’re not completely happy with your order or something has gone wrong, simply contact us by email: customerservice@solisstore.com



- - PRODUCT - -


What’s the difference between our Polarised and UV400 Sunglasses?

  • Our Polarised Bamboo Sunglasses have full bamboo sides / arms and frames – they are our best-selling product! The lenses are polarised (enhanced glare protection) with 100% UV protection.

  • Our Bamboo UV400 Sunglasses have bamboo sides / arms and plastic black fronts. The lenses provide 100% protection against harmful UV sun rays.

I wear prescription lenses. Can I order the frames only?

Sorry! At the moment we do not sell the frames as a stand-alone item.

What are Polarised Sunglasses? 
Polarised Sunglasses provide superior protection against glare. Polarised lenses contain a special filter which improves your visibility by blocking intense reflected light, reducing the harmful effects of UV rays. 


- - OTHER - -


How can I find out about exciting new products and receive exclusive discounts?
It’s easy – just sign-up to our mailing list! Scroll to the bottom of the Solis homepage, head to the ‘Stay Connected’ section, enter your email address and click ‘Hit Me Up’. You will then be sent an email which allows you to confirm your subscription.